Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@fashybabes.com
Where do you ship from?
We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
How long will it take for my items to arrive?
It usually takes 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. View our Shipping policy for more information.
How long will it take to receive a tracking number?
It will take usually between 2-5 business days.
Where can I place an order from?
You can place an order from any of these countries; Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Estonia, Finland, Indonesia, France, Philippines, Poland, Germany, Latvia, Mexico, Israel, Italy, Japan, Singapore, Slovakia, Spain, Sweden, south korea, Turkey, Thailand, Vietnam, Switzerland, New Zealand, United Kingdom, United States. If your country isn’t on this list, we don’t presently support shipping to those counties. We are working hard to serve more counties.
Is shipping really FREE?
Yes. Free Shipping applies to all orders above $50.00.
Where is your company located?
We have an office in the beautiful country: Kenya, and Supply warehouses in the USA and China. High-Quality vendor contacts in China.
Which currency will I be charged in?
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders.
Please contact us if you don’t receive one within 24 hours.
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to support@fashybabes.com
How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, and also Paypal
Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure.
If I enter my email address will you sell my information?
We do not sell our customer’s information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. View our Privacy policy for more information.
Will, I (the customer) have to pay customs?
For most countries, you will not have to pay customs, but it depends on where are you located. Check the shipping policy for further knowledge.
I think my package was lost or stolen, what do I do now?
Fashybabes is not responsible for lost or stolen packages. If you believe your package may have been lost or stolen, please contact the carrier to file a claim. If you need further support, contact our customer service team so we can assist you.
Do I need to register before placing an order?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Follow the steps here to register your account.
Why should I become a registered user?
You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
You can browse, shop and, if necessary, complete your order at a later time. We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
How do I reset my password?
To keep your account safe it is highly recommended to reset your password. Follow the instructions here to reset your password.
How do I change my account information?
As soon as you sign in to your account with your email address and password, it will direct you to your account overview and then locate “Addresses” and “Account details”, from there you can update your email and other profile details and Shipping and Billing addresses.
I cannot find the answers to my questions, how do I reach customer service?
You can fill out a form to contact customer service.
How do I know what size to choose?
View our complete size guide for all women.
Do you ship to military addresses?
At this time, we cannot ship to APO | FPO addresses.